e100 FAQ
Members joining e100 often ask about account setup, how deposits and withdrawals work, what slot tournaments and live-dealer tables offer, and how we protect their data. These are practical questions about our platform's core services—and they deserve clear, straightforward answers from our support team.
This FAQ page covers the most common topics we hear from users across our platform. Whether you are new to e100 or an existing member, you will find answers about registration, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers), how our games work, and account security. If your question is not listed here, or if you need more detailed help, we encourage you to contact our multilingual support team—we are available during business hours via email and in-app chat.
Before opening an account, please read our Legal Notice to confirm that e100 services are available in your jurisdiction. Our Terms of Use and Privacy Policy set out the full rules governing your membership and how we use your personal information. This FAQ complements those documents but does not replace them.
Topics covered in this FAQ
- Account and registrationhow to open an account, KYC verification requirements, password recovery, and account eligibility
- Payments and transactionsdeposit methods (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), withdrawal flow, processing windows, and fees
- Games and gameplaylive-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets, and esports coverage
- Security and datahow we protect your account, data privacy, bonus terms, and jurisdiction compliance
Before you can withdraw funds from e100, we require KYC (Know Your Customer) verification. We accept standard identity and address documents: a government-issued ID (passport, national ID, or driver's license), a utility bill or bank statement showing your name and address, and a recent selfie for facial verification. Our support team reviews documents during business hours and aims to approve them within one business day. If your documents are unclear or incomplete, we will ask you to resubmit. Once approved, you can withdraw to any of our supported payment methods.
If you forget your e100 password, click the "Forgot password" link on the login page. Enter your registered email address, and we will send you a password-reset link. Follow the link to create a new password. The reset link expires after one hour for security. If you do not receive the email within a few minutes, check your spam folder or contact our support team—they can help verify your identity and issue a new reset link.
No. We at e100 allow one account per person. Multiple accounts from the same person are prohibited and may result in suspension or permanent closure. During KYC verification, we check for duplicate accounts and identity fraud. If we discover you hold more than one account, we will close the additional accounts and may forfeit any funds in them. If you believe you have a duplicate account by mistake, contact our support team immediately to resolve it.
Payments and transactions
Deposits via local payment, online payment, e-wallet, and mobile banking are fast and secure. Log in to your e100 account, go to Deposit, select your preferred payment method, enter the amount, and follow the on-screen steps. You will be redirected to your payment app to confirm the transaction. Once confirmed, the funds appear in your e100 account within seconds. We also accept local payment, online payment, and direct bank transfers (e-wallet, mobile banking, local payment, online payment). Bank transfers typically complete within one to two business hours. There are no deposit fees charged by e100, though your bank or payment provider may apply their own charges.
We at e100 process withdrawal requests during business hours. After you submit a withdrawal request, our team reviews it (typically within one business hour), and we send the funds to your chosen payment method. Most e-wallet, mobile banking, local payment, and online payment withdrawals complete within two business hours. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take one to two business days depending on your bank's processing time. Withdrawals are subject to KYC verification—if your account is not yet verified, complete KYC first. We do not charge fees on withdrawals, though your bank or payment provider may.
We at e100 do not charge fees on deposits or withdrawals. The funds you deposit go directly into your e100 account, and the funds you withdraw are sent in full to your payment method. However, your bank, payment app, or payment provider may apply their own charges (for example, some banks charge for international transfers or for large transactions). Check with your payment provider for their fee structure. Any fees they charge are between you and them—e100 does not receive or control those charges.
Games and gameplay
On e100, slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games run by computer algorithms. They feature scheduled daily and weekly tournaments where your score is recorded and ranked against other players. Results are instant, and tournaments repeat on a fixed schedule so you can join the next one anytime. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers in multi-camera studios. You play in real time against other players and the dealer. Live tables run continuously during operating hours. Both game types use encrypted connections and certified random-number generation (for slots) or live equipment (for tables) to ensure fairness.
We at e100 offer promotional bonuses to new members and existing players from time to time. Bonus terms vary depending on the promotion. Typically, a bonus comes with a playthrough requirement (a multiplier of the bonus amount that you must wager before you can withdraw the bonus funds). Bonuses may be restricted to certain games or game categories. Some bonuses expire after a set period (for example, 30 days). For details on any active promotion, see the Promotions page on our e100 platform or contact our support team. All bonus offers are subject to our Terms of Use, and we reserve the right to modify or cancel promotions without notice.
Yes. Our e100 sportsbook covers football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and more. We also offer markets on esports (Mobile Legends, Free Fire, PUBG Mobile), MotoGP, badminton, and other sports. Markets vary by season and tournament schedule. Check the Sportsbook section on e100 to see current markets and odds. Football tournaments around major holidays such as Idul Fitri and Idul Adha often see expanded market coverage. If you have questions about a specific match or market, our support team is available during business hours.
Security and data
We at e100 protect your account and personal data using industry-standard encryption (SSL/TLS), secure password hashing, and regular security audits. Your account data is stored on secure servers and is not shared with third parties except as required by law or as necessary to process your transactions (for example, with payment processors and banks). We comply with anti-money-laundering (AML) regulations and may retain transaction records as required by law. For full details on how we collect, use, and protect your data, see our Privacy PolicyIf you have privacy questions, contact our support team.
You can reach our e100 support team via the contact form on the e100 website or through the in-app chat during business hours. Our multilingual support team responds to emails and messages in English and local languages. Most responses arrive within one business hour during business hours; complex issues may take up to two business days. When you contact us, include your account username or email address and a clear description of your issue. Our team is ready to help with account recovery, KYC verification, deposits, withdrawals, game questions, and any other concerns about your e100 membership.