e100 Casino & Sportsbook Data Care

This page describes what we collect when you use e100 and how we keep that data protected. We at e100 handle member information—including email, phone number, payment details, game activity, and identity documents—under strict confidentiality and security standards. Our privacy practice reflects both technical encryption and organizational discipline: only authorized staff can access member data, and we never sell or share that data with third parties for marketing purposes.

We collect data only to deliver our service, comply with anti-money-laundering regulations, and improve platform performance. If you have questions about how we use your data or how to request access, correction, or deletion, our support team is available during business hours via email or in-app chat. We also describe your rights under privacy law and how to contact us if you believe your data has been mishandled.

Our privacy commitment applies to all members of e100, regardless of location. We recognize that privacy laws vary by jurisdiction, and where applicable, we comply with local requirements such as data-localization rules or individual-rights frameworks. This policy is transparent and straightforward—we collect what we need, store it securely, and respect your control over your own information.

What We Collect and Why

We at e100 collect data in three main categories: account information, transaction information, and behavioral data. Account information includes your email address, password (hashed and salted), full name, date of birth, phone number, and residential address. We collect this to create and secure your account, verify your identity for KYC purposes, and enable us to contact you about account matters or service updates.

Transaction information includes every deposit and withdrawal you make via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We record the date, amount, payment method, and recipient details. We keep this record for audit, fraud prevention, and regulatory compliance—specifically, anti-money-laundering (AML) and know-your-customer (KYC) obligations. We do not store your full payment credentials (e.g., full card numbers); our payment processors handle sensitive card data separately.

Behavioral data includes game play history (which games you play, spins or hands played, win/loss outcomes), tournament participation, betting patterns, and access logs (login times, device type, IP address, geographic location). We use this data to personalize your experience, detect fraud or account abuse, and improve game design and customer service. We also use it to identify problem-play patterns and, where applicable, recommend account controls—though we do not impose restrictions unilaterally.

How We Store and Protect Your Data

We at e100 store your data on secure servers located in data centres with physical access controls, fire suppression, and backup power systems. Our servers may sit outside your jurisdiction (for example, members in Jakarta, Surabaya, Bandung, Medan, or Semarang may have their data stored in a regional processing facility). All data in transit between your device and our e100 servers is encrypted using TLS 1.3 SSL. Data at rest is encrypted using AES-256, a military-grade standard.

Access to member data inside e100 is controlled by role-based permissions. Our customer support team can view limited account information needed to assist you (your name, email, recent activity). Our financial team can view transaction history but not passwords or game details. Our security team can access logs for fraud detection and incident investigation. Every internal access is logged with a timestamp, user ID, and purpose code. We review these logs monthly and investigate any unauthorized access attempts.

We retain data for as long as your account is active, plus a statutory period (typically 5–7 years for transaction records to comply with tax and AML regulations). After that period, we securely delete or anonymize your data so it cannot be linked back to you. If you close your account, we retain only the minimum data required by law and delete the rest within 90 days of your request.

SSL/TLS encryption

Protects data in transit between your device and our e100 servers, preventing interception of login credentials, payment details, or game activity.

AES-256 encryption

Protects data at rest on our servers, so even if a storage device were stolen, the data would remain unreadable without the encryption key.

Role-based access control (RBAC)

Ensures staff see only the data they need to do their job; customer support staff cannot see transaction history, and financial staff cannot see passwords.

Third-Party Processors and Data Sharing

We at e100 use third-party processors to deliver certain services. Our payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your payment method and transaction details so they can process deposits and withdrawals. Our KYC verification partner receives identity documents and address proof to verify your identity. Our email service provider receives your email address so we can send account notifications and service updates.

All third-party processors are contractually bound to keep your data confidential and use it only for the specific purpose we authorize. We do not sell member data to marketing firms, brokers, or advertisers. We do not share behavioral data (game history, betting patterns) with external analytics companies unless you opt in explicitly. We may share anonymized, aggregated data (e.g., "players in Jakarta prefer Sweet Bonanza over Aviator") with platform developers to improve game design, but this data cannot identify you individually.

We may disclose your data to law enforcement, tax authorities, or gambling regulators if legally required by court order or regulatory investigation. We will notify you of such disclosure unless we are legally prohibited from doing so. We do not voluntarily disclose data to these parties without legal process.

Cookies and Tracking Technology

We at e100 use cookies to maintain your login session, remember your language preference, and track which pages you visit on our site. Session cookies expire when you log out; persistent cookies remain on your device for up to one year and help us recognize you on your next visit. We also use pixel tags and similar tracking technology to measure site performance and identify which marketing campaigns drive member signups.

You can control cookie settings through your browser. If you disable cookies, some e100 features (such as staying logged in) may not work. We do not use cookies to track your behavior outside e100.bet or to build profiles about you for third-party sale. Our only tracking partners are our own analytics service and our payment processors (who use cookies to prevent fraud and secure transactions).

Your Rights and Our e100 Support

• 1
  Request access to your dataData access

  Contact our e100 support team to request a copy of all personal data we hold about you. We will provide it in a portable, machine-readable format within 30 days.

• 2
  Request correction of inaccurate dataData correction

  If your name, address, or other personal details are incorrect in our e100 system, request correction and we will update them promptly.

• 3
  Request deletion of your dataData deletion

  You can request deletion of your e100 account and associated data. We will delete non-essential data within 90 days; transaction records may be retained per legal requirements.

• 4
  Contact our privacy teamSupport

  Email our support team or use in-app chat during business hours to request privacy services or report data mishandling. We respond within 24 hours on weekdays.

Privacy Policy Updates and Contact

We at e100 may update this privacy policy from time to time to reflect changes in our practice, new regulations, or improvements to our security. We will notify you of material changes by email to your registered address or via in-app notification. Your continued use of e100 after such notification constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed.

If you believe your data has been mishandled or if you have concerns about our privacy practice, please contact our support team. We maintain a data-protection officer or equivalent role responsible for investigating privacy complaints. We aim to resolve all disputes within 30 days. If you remain unsatisfied, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.

This privacy policy applies to all members of e100, regardless of where you access the platform from. If you are a resident of a jurisdiction with specific privacy laws (such as the EU General Data Protection Regulation or similar frameworks), we comply with those requirements in addition to the commitments outlined here. Our commitment to you is clear: we collect only what we need, store it securely, and respect your rights over your own information.