e100 Terms of Use

We at e100 operate an online gaming platform offering slot tournaments, live-dealer tables, sportsbook markets, and esports coverage in jurisdictions where our services are permitted by local law. Our Terms of Use set out the conditions under which you access and use our platform, the commitments we make to you, and the responsibilities you undertake as a member.

These terms are binding between you and e100 from the moment you create an account and complete our account-opening process. We encourage you to read them carefully before joining. If any part is unclear, our support team is available in English and local languages during business hours to answer questions.

This page outlines our key policies on account creation, deposits and withdrawals, bonus terms, game rules, and dispute resolution. For a full legal document, please contact our support team.

Account Opening and Membership on e100

When you create an e100 account, you confirm that you are of legal age in your jurisdiction, that you are not a resident of any jurisdiction where our services are prohibited, and that all information you provide is accurate and truthful. We require an email address, a password, and a valid Indonesian mobile number for verification purposes. Your account is personal and non-transferable; you may not share login credentials or permit others to use your account.

We undertake to protect your account data using industry-standard encryption and server-side security practices. Your password should be strong and kept confidential. If you suspect unauthorized access to your account, notify our support team immediately. We also reserve the right to suspend or close accounts that violate our terms, engage in fraud, or show signs of problem behaviour.

We Require Know Your Customer (KYC) Verification

Before your first withdrawal, we require proof of identity and address. Standard documents include a passport, national ID, or driver's license for identity, and a recent utility bill or bank statement for address. This is a regulatory requirement we enforce for all members.

Deposits and Withdrawals on Our e100 Platform

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed in real time, and funds appear in your e100 account immediately. We do not charge deposit fees. Minimum and maximum deposit amounts are displayed in your account's deposit form.

Withdrawals are available to verified members and are processed to the same payment method used for your deposit. We process withdrawal requests during business hours; standard review windows are typically a few hours, but during high-volume periods (such as Liga 1 season openers, Piala AFF tournaments, or holidays like Idul Fitri) processing may take longer. We do not guarantee subject to verification, but we work to settle all legitimate requests promptly. Withdrawal limits apply per transaction and per day; these are shown in your account settings.

Our Bonus and Tournament Terms

When we offer bonus credits or tournament prizes on e100, those credits are subject to playthrough requirements. Typically, bonus credits must be wagered at least once at standard odds before they contribute to your withdrawable balance. We specify playthrough terms when you claim a bonus or when you receive tournament prizes. Bonus credits expire after a set period if unused.

Our Captain's Bounty tournaments and slot events run on fixed schedules announced in advance. Entry is free, and scoring is transparent. Prize distribution happens automatically when tournaments close. We reserve the right to modify tournament schedules, prize amounts, or game selection with notice, but we will not retroactively change the terms of active tournaments.

Bonus playthrough: Bonus credits must be wagered (typically 1x) before conversion to withdrawable balance. This applies to promotional bonuses and tournament prize credits.
Expiration: Bonus credits expire if not used within the stated period (usually 30 days). Expired bonuses are forfeited and cannot be reactivated.
Restrictions: Some bonuses may be restricted to specific games (e.g. Aviator, Sweet Bonanza) or game categories. We specify restrictions at offer time.

Game Rules and Fair Play on e100

All games on e100—including slot titles like Aviator, Fortune Tiger, Gates of Olympus, Mahjong Ways, and Sweet Bonanza, as well as live-dealer tables and sportsbook markets—operate under standard industry RTP (Return to Player) and RNG (Random Number Generator) principles. Each spin or card deal is determined by certified random algorithms; no house manipulation or player manipulation is permitted.

We enforce fair play rules across all our games. Players are not permitted to use automated tools, bots, or scripts; to exploit technical glitches; or to engage in multi-accounting or collusion. Violations result in account suspension and forfeiture of funds. We monitor for suspicious patterns and reserve the right to investigate and take action as needed.

Dispute Resolution and Contact Channels

If you have a dispute with e100—regarding a transaction, a game outcome, bonus terms, or account access—contact our support team via email or in-app chat. We respond to disputes during business hours in English and local languages. We aim to investigate and resolve most disputes within five business days.

Our support team is available to members across Jakarta, Surabaya, Bandung, Medan, Semagang, and other regions. If you believe a dispute cannot be resolved through direct contact, we may escalate to an external arbitrator. Both you and e100 agree to binding arbitration rather than court proceedings, except where local law prohibits this.

Jurisdiction Notice

Our services on e100 are available only where local law permits online gaming and sportsbook access. We do not offer our services in jurisdictions where such activity is prohibited. By creating an e100 account, you confirm that your jurisdiction permits access and that you are complying with all applicable local laws. You are solely responsible for verifying that your use of e100 complies with your own jurisdiction's regulations.

Our Commitments and Your Rights

We at e100 commit to:

Protecting your account data with encryption and standard security practices.
Processing deposits and withdrawals transparently and within stated timeframes.
Operating all games under certified RNG and fair-play standards.
Providing multilingual support during business hours via email and in-app chat.
Handling all KYC and account verification documents confidentially and securely.
Investigating disputes fairly and resolving them within a reasonable timeframe.

In return, you agree to:

Provide accurate information during account creation and KYC verification.
Keep your password confidential and notify us immediately if unauthorized access occurs.
Comply with all applicable local laws and our fair-play rules.
Not use automated tools, bots, or exploits when playing on e100.
Accept bonus terms as stated and understand playthrough requirements.
Participate in tournaments and promotional events only as eligible.

These terms apply from the moment you create an e100 account and remain in effect for as long as you hold an account with us. We may update these terms with notice; continued use of e100 after notice constitutes acceptance of the updated terms.

For questions about our terms, account policies, deposits, withdrawals, or any other matter related to e100, reach out to our support team. We are here to help ensure your experience on our platform is clear, fair, and enjoyable.